Amberley O.S.H.C.

Children are our future, We are dedicated to their success!

9 – Parent and Community Participation

9.2 Enrolment and Orientation

Amberley OSHC acknowledges the need to ensure accurate and relevant information relating to the specific needs of each child is available and uses effective enrolment procedures to obtain such information and to impart appropriate information to parents/guardians. Relevant Laws and other Provisions The laws and other provisions affecting this policy include: Education and Care Services […]

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9.1 Access

Amberley OSHC is available to all school age children and is primarily for those whose parents work or study.  The program is designed to include children irrespective of backgrounds eg cultural, religious, gender, disability, marital status and income.  All sections of the community are respected, valued, catered for and encouraged to be involved in the […]

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9.11 Enrolment Management

Amberley O.S.H.C. recognises the importance of ensuring that all families within the community have equal opportunity to access the OSHC facility and to receive a high quality education and care experience from the service. It is also recognised that service approval and capacity dictates the number of children that can be safely and appropriately educated […]

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9.5.1 Complaints Management Flowchart

Added 2 May 2017

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9.9 Acceptance and Refusal of Authorisations

The Approved Provider acknowledges the importance of ensuring parents/guardians/authorised nominees are aware of the process for authority to be given and/or refused for children to participate in relevant aspects of the program through the initial enrolment procedure.  Such authorisations and/or refusals must be received in writing and will be handled in accordance with Amberley OSHC’s […]

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9.8 Parent Conduct

Amberley OSHC strives to provide a safe and healthy workplace for employees and a caring and supportive environment for children and families.  Amberley OSHC expectations of parent conduct whilst attending Amberley OSHC are clearly explained in the parent information package and are further supported by this policy. Relevant Laws and other Provisions The laws and […]

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9.7 Management of Intoxicated or Persons Under the Influence

The following policy and procedure are written and described without prejudice: On occasion, nominated and/or certified supervisors of Amberley OSHC may need to exercise duty of care in managing particular situations.  These occasions as described by such policy may include those in which it is suspected that children may be released into the care of […]

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9.6 Parent and Community Participation

Amberley OSHC values the important role that parents and the community take in the overall development, understanding and awareness of children.  For this reason, Amberley OSHC shall endeavour to encourage parent participation and engage with the local and wider community in mutually beneficial and supportive relationships in an effort to support children’s lifelong learning and […]

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9.5 Complaints Handling

To ensure service provision is in keeping with these Policies and Procedures and other applicable requirements, Amberley OSHC invites comments and complaints from children, parents/guardians, employees and the community.   Amberley OSHC respects and considers all complaints, which require a resolution, seriously and attempts to find a satisfactory resolution wherever possible. Relevant Laws and other Provisions […]

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9.4 Communication with Community

Amberley OSHC recognizes and acknowledges the importance of its local community and seeks to act as a responsible neighbour and community member, both in the interests of its community and of enhancing the experience of children as members of the community.  Relevant Laws and other Provisions The laws and other provisions affecting this policy include: […]

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