Amberley O.S.H.C.

Children are our future, We are dedicated to their success!

9.2 Enrolment and Orientation

Amberley OSHC acknowledges the need to ensure accurate and relevant information relating to the specific needs of each child is available and uses effective enrolment procedures to obtain such information and to impart appropriate information to parents/guardians.

Relevant Laws and other Provisions

The laws and other provisions affecting this policy include:

  • Education and Care Services National Law Act, 2010 and Regulations 2011
  • Duty of Care
  • Australian Government Department of Education Children’s Services Handbook
  • Australian Government – “Priority of Access Guidelines”
  • NQS Area: 1.1.5; 2.1.1; 2.2.1; 2.3.4; 4.1.1; 4.2.1; 6.1; 6.2.1; 6.3.2, 6.3.3;; 7.2.1, 7.2.3; 7.3.1, 7.3.2, 7.3.4, 7.3.5.
  • Policies:  2.4 – Arrivals and Departures of Children, 2.11 – Including Children with Special/Additional Needs, 2.13 – Use of Photographic and Video Images of Children, 3.5 – Excursions, 3.8 – Extra-curricular Activities,  4.6 – Medication, 4.8 – Sun Safety, 4.10 – Anaphylaxis Management, 8.15 – Children of Employees, 9.1 – Access



Families are strongly encouraged to visit Amberley OSHC before completing waiting list or enrolment forms.

A service representative will escort and remain with all visitors whilst they are in Amberley OSHC and will provide the prospective family with comprehensive information regarding Amberley OSHC.

If required, a waiting list will be maintained in order of application and in accordance with Government Priority of Access guidelines.

The waiting list will be maintained in a timely manner.

If and when a suitable vacancy occurs, the family will be asked to undertake our enrolment procedure.


The enrolment process will commence with an initial meeting between parents/guardians and the Nominated/Certified Supervisor, to ensure that the family have an understanding of the process and where the families will be provided with a service enrolment pack, including but not limited to:

  • Child enrolment form;
  • Family handbook;
  • List of current educators, including photos;
  • Service rules and behaviour expectations.

Enrolment at this Service for children over pre-school age (but not yet started prep) is available from the beginning of the calendar year in which they will attend school.  Families may need to provide documentation relating to proof of age prior to enrolment being accepted.

Enrolment forms will be prepared and regularly updated by Amberley OSHC to seek all required information in accordance with these policies and procedures

The Nominated/Certified Supervisor, or other appropriate educators will explain all enrolment procedures to parents as required

Strictly for the purposes of enabling Amberley OSHC to fulfill its Duty of Care responsibilities to the child and comply with these policies and procedures, the following information in relation to children is requested from all parents/guardians through Amberley OSHC enrolment form:

  • Personal details (name, address, and date of birth);
  • Name, home and work address and phone numbers of parent/guardian;
  • Other persons nominated with authority to collect the child form care;
  • Parental/guardianship and/or residential details (if any), including copies of relevant court orders;
  • Relevant health and medical details including food intolerances and medical management plans for children identified with medical conditions (anaphylaxis, asthma /diabetes)
  • Name, address and phone number of the child’s doctor;
  • Any special physical, emotional, dietary, religious, cultural or other needs or considerations relating to the child;
  • Authorisation for Amberley OSHC Nominated/Certified Supervisor (or nominated educator) to:
    • Provide emergency medical treatment;
    • Apply/assist to apply SPF+30 sunscreen;
    • Take and/or display children’s photographs;
  • primary language spoken at home
  • permission for the child to leave the program unaccompanied;
  • signing in and out of children at the beginning and/or end of program;

The enrolment form shall also include the written consent of the parent/guardian signing the form to the use of the information by Amberley OSHC in keeping with the Information Handling Policy (Privacy and Confidentiality), (see Policy 10.8) and the other Policies and Procedures of Amberley OSHC from time to time,

Amberley OSHC cannot provide its services to a child, and may refuse to do so, if the parent/guardian refuses to give any or all of the above information, as Amberley OSHC will not be able to discharge its Duty of Care and other responsibilities to the child without this information.

Amberley OSHC will, on a regular basis, request families to update children’s enrolment forms to ensure all parent/guardian and emergency contact information is current.

All information obtained through the enrolment procedures will be kept in strictest confidence and used only for the purposes for which it is obtained (see also Policy – Information Handling [Privacy & Confidentiality]).


A child will only begin in care after all required information has been documented and Amberley OSHC, if applicable, has received copies of health information.

Children will be allocated in the most appropriate room.

Where appropriate, consideration will be given to any specific requests by the parents regarding the enrolment.

Induction and Orientation

An induction for parents/guardians will be conducted prior to their child’s commencement at Amberley OSHC.

Parents are welcome to stay with the child on their first day to assist with the settling in process.

Staff will closely monitor children during the initial period of enrolment.

Parents will also be actively supported by staff.

Notice of Withdrawal

A minimum of two (2) weeks’ notice in writing is required prior to withdrawing a child from Amberley OSHC.

A minimum of one (1) weeks’ notice in writing is required prior to reducing the number of days of attendance.


Each family leaving Amberley OSHC will be given the opportunity for an exit interview.

Exit interviews will explore the reasons for leaving Amberley OSHC and will seek information on the family’s view of service operations.

Information obtained at the exit interview will be documented and used as a part of the continuous improvement program.

 Reviewed 20 April 2015 , Updated 12 May 2015, Updated 19 June 2017, Updated 4 September 2017

Leave a Reply

Your email address will not be published. Required fields are marked *