Amberley O.S.H.C.

Children are our future, We are dedicated to their success!

3.2 Program and Documentation Evaluation

In order to ensure that Amberley OSHC’s programs are effective to delivering the objectives and learning outcomes as reflected in these policies and procedures, the Service regularly reflects on, and evaluates, the structure, process and content of its programs.

Relevant Laws and other Provisions

The laws and other provisions affecting this policy include:

  • Education and Care Services National Law Act, 2010 and Regulations 2011
  • Privacy Act 1988 and Regulations 2013
  • ‘My Time, Our Place’ Framework for School Age Care
  • NQS Area: 1; 2.1.1, 2.1.2, 2.1.3; 2.2; 2.3.1; 3; 4.2.1, 4.2.2; 5.1.3; 5.2.1; 6.1; 6.2.1; 6.3.2, 6.3.3, 6.3.4; 1.2; 7.2.1, 7.2.3; 7.3.1, 7.3.5.
  • Policies: 2.13 – Use of Photographic and Video Images of Children, 3.1 – Educational Program Planning, 3.3 – Educators Practice, 3.10 – Observational Recording, 8.1 – Role and Expectations of Educators, 8.2 – Educational Leader, 9.3 – Communication with Families.


Educators will regularly seek feedback and information from families in relation to their child/ren and their participation in the programs delivered by the Service.  This information may be gained through face to face conversations, surveys and/or newsletters.

Through regular team meetings, the Nominated/Certified Supervisor, Certified Supervisors, educators and other staff will draw on the diverse knowledge, views and experiences of each other when reviewing the experiences planned for children to ensure that all children have opportunity to achieve the learning outcomes.

Educators will be required to critically reflect on and evaluate activities, both planned and spontaneous, by using various methods including (but not limited to) observations, activity evaluations and learning stories, to ensure experiences provided meet the identified learning outcomes for the children involved.  Critical reflection involves closely examining all aspects of events and experiences from different perspectives.

Children’s learning experiences and activities are documented in a variety of ways to assist with ongoing reflection, evaluation and assessment of their strengths, interests, behaviours and relationships.  Documented experiences will be collated and displayed for families and children.

Children’s comments, suggestions and feedback are recorded in the children’s meeting/suggestion book which is reviewed at regular team meetings for activities and experiences that could be implemented into the program.

Families are invited at parent information sessions and through the Family Handbook to contact the Nominated/Certified Supervisor/Certified Supervisor at any time with any comments, complaints or suggestions relating to the programs provided by the Service.

The Coordinator/Educational Leader will, on a regular basis at team meetings:

  • seek verbal comments from educators in respect to the effectiveness of the program and practice as it aligns with the Principles, Practice and Outcomes of My Time Our Place and the service statement of philosophy, to achieve the program goals; and;
  • discuss with educators the ways in which program should be modified or enhanced as a result of any feedback or experience encountered in the delivery of the program over the previous month. Written minutes will be taken at these meetings.

The Nominated/Certified Supervisor will, on a weekly basis and taking into account the written evaluations of educators, reflect on and evaluate the service planned and spontaneous activities to ensure the identified goals and learning outcomes were achieved.  These evaluations will assist with further programming of activities in collaboration with all educators and children.

The Nominated/Certified Supervisor and educators will, through an ongoing process of self-evaluation, monitor, evaluate and review the program delivery in line with the National Quality Standards and to ensure they fulfil these policies and procedures and any other relevant obligations of the Service.

Taking into account all feedback received through these procedures, the Coordinator/Educational leader will regularly report in writing to the Management Committee on the evaluation of the effectiveness of the Service programs and the ways in which they have been modified or enhanced as a result.

In seeking feedback from parents or educators, the Nominated/Certified Supervisor will treat all complaints relating to program respectfully in accordance with the Complaints Handling Policy (see Policy 9.5) and, where necessary, will take appropriate steps to seek to address genuine complaints quickly and effectively.

Reviewed 9 February 2015, Updated 12 May 2015, Reviewed and Updated 9 May 2017

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