Amberley O.S.H.C.

Children are our future, We are dedicated to their success!

2.6 Behaviour Support and Management

Amberley OSHC recognises the wide range of age groups that access School Age Care, as well as the differing developmental needs of individual children and the variety of diverse backgrounds.  Behaviour support and management strategies play a vital role in providing a safe and happy environment and are approached by:

  • Applying appropriate measures (in keeping with community standards)
  • Focusing on supporting children to develop skills to self-regulate;
  • Preserving and promoting children’s self-esteem;
  • Using consistency and compassion
  • Having regard at all times to the respect and dignity and individual uniqueness of the child
  • Having regard to the other principles set out in the Philosophy Statement of Amberley OSHC

Relevant Laws and other Provisions

The laws and other provisions affecting this policy include:

  • Education and Care Services National Law Act, 2010 and Regulations 2011
  • Duty of Care
  • ‘My Time, Our Place’ Framework for School Age Care
  • NQS Area: 1.1.5, 1.1.6; 2.1.1; 2.3; 4.1; 4.2.1; 5.1; 5.2; 6.1.1, 6.1.3; 6.2; 6.3.2, 6.3.3; 7.1.2, 7.1.4, 7.1.5;7.2.2; 7.3.1, 7.3.2, 7.3.4, 7.3.5.
  • Policies: 2.1 – Respect for Children, 2.3 – Educator Ratios, 2.7 – Exclusion for Behavioral Reasons,2.11 – Including Children with Special/Additional Needs, 3.3 – Educators Practice, 3.10 – Observational Recording, 4.6 – Medication, 5.2 – Food and Nutrition, 9.3 – Communication with Families, 9.5 Complaints Handling.


Educators are trained to respond to various developmental stages of the differing ages of the children who attend Amberley OSHC, and will apply appropriate behaviour support and guidance techniques which will be consistent with the Philosophy Statement of Amberley OSHC

Educators involve the children as far as reasonably possible in developing behaviour expectations for Amberley OSHC

These behaviour expectations will be clear, child focused, based on acceptable wider community expectations, easy to understand and will be on display throughout Amberley OSHC.  This information is also in the Educator Handbook and in the Family Handbook issued to all parents/guardians on enrolment.

Educators are required to discuss the behaviour expectations with the children on a regular basis, reinforcing why they are necessary.

Educators are required to:

  • Model appropriate behaviour, including using positive language, gestures, facial expressions and tone of voice;
  • Monitor children’s play, pre-empting potential conflicts or challenging situations and support children to consider alternative behaviours;
  • Constantly and consistently use positive guidance strategies when reinforcing Amberley OSHC behavior expectations;
  • Support children to make choices, accept challenges, manage change, cope with frustration and to experience the consequences of their actions;
  • Acknowledge children through encouragement or reward when they make a positive choice in managing their own behavior.

Educators are not permitted at any time to use physical force/restraint or physical, verbal or emotional punishment and practices that demean, humiliate, frighten or threaten a child.

Educators prompt and support children who are experiencing anger, frustration or fear, to engage in another activity or move to a downtime/safe place.

Behaviour support plans will be implemented if deemed necessary by the Nominated/Certified Supervisor.

Support plans will be developed collaboratively with the Nominated/Certified Supervisor, parent/guardian, child and other health/educational professionals as required.

Parents/guardians are not permitted to approach other children attending Amberley OSHC regarding behaviour incidents and/or issues.

Behaviours of Concern

As Amberley OSHC is committed to ensuring the safety and protection of all children in their care, the following procedures must be adhered to by all employees:

  • Apply consequences for inappropriate behaviour consistently and immediately
  • Educators are to document all incidents of behaviour of concern that are discussed with parents in the Behaviour Of Concern book.
  • Educators are to report all incidents of behaviour of concern to the Coordinator.
  • The Nominated/Certified Supervisor will discuss with the parents all incidents of behaviour of concern and implement strategies to address these concerns.
  • Educators will discuss at meetings strategies for identifying and addressing incidents of behaviours of concern.
Reviewed  9 February 2015, Reviewed and Updated 9 May 2017

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