Amberley O.S.H.C.

Children are our future, We are dedicated to their success!

10.23 Provision of Information

The Approved Provider recognises the importance of making available to families particular information regarding children’s participation and attendance at Amberley OSHC.  Information shall be made available to families upon request so long as the request is reasonable, equitable and lawful.

Relevant Laws and other Provisions

The laws and other provisions affecting this policy include:

  • Education and Care Services National Law Act, 2010 and Regulations 2011
  • Privacy Act 1988 and Regulations 2013
  • NQS Area: 1.1.4; 2.1.1, 2.1.4; 2.2.1; 6.1.1, 6.1.3; 6.2.1; 6.3.2, 6.3.3; 7.1.1; 7.3.1, 7.3.2, 7.3.4, 7.3.5
  • Policies: 4 – Arrivals and Departures of Children, 2.6 – Behaviour support and Management, 2.7 – Exclusion for Behavioural Reasons, 2.9 – Inclusion and Anti-Bias, 2.11 – Including Children with Special/Additional Needs, 2.13 – Use of Photographic and Video Images of Children, 2.14 – Bookings and Cancellations, 2.15 – Children’s Property and Belongings, 3.1 – Educational Program Planning, 3.2 – Program and Documentation Evaluation, 3.4 – Homework, 3.5 – Excursions, 3.7 – Physical Activity, 3.8 – Extra-curricular Activities, 3.10 – Observational Recording, 4.5 – Illness and Injury, 4.6 – Medication, 4.10 – Anaphylaxis Management, 4.15 – Asthma, 5.2 – Food and Nutrition, 5.6 – Menu Development,            9.2 – Enrolment, 9.3 – Communication with Families, 9.5 – Complaints Handling, 9.6 – Parent and Community Participation, 10.8 – Information Handling (Privacy and Confidentiality),10.10 – Managing Compliance within Amberley OSHC.


Families may request information from the Approved Provider with regard to their child/ren’s participation and attendance at Amberley OSHC. However, in the instance that there is a court ordered custodial arrangement/parenting order in place, the service will ensure any or all information requested is in accordance with such parenting orders  This information may include (but is not limited to):

  • The enrolment record
  • Participation in the program
  • Dietary requirements and menus
  • Attendances
  • Fee payments
  • Records of child care benefits
  • Incident/accident reports

Sources of information such as those identified may be requested either in person or in writing to the delegate of the Approved Provider.

Where this information does not breach confidentiality to any other person it will be provided upon request in the form of a written record or statement.

The Approved Provider will only make access to information of a sensitive nature that is not requested for a general purpose upon written request which details the nature for which the information is being requested and the timeframe in which it is required.

Information requested by parents relating to a child under a court order or parenting plan will be subject to the conditions as per the court order/parenting plan.

When necessary, a legally certified request may be required. Costs associated with the provision of information that is not for a general purpose may be negotiated, particularly if the gathering and collating of those records is comprehensive.

Reviewed 27 April 2015, Updated 12 May 2015

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